Shipping policy

Order Processing

·        All orders are normally processed within 1–5 business days (see shipment and handling below for more details).

·        Orders placed after 5 PM EST will be processed the next business day.

·        We do not ship on weekends or holidays.

Shipping Times

·        United States: 5–10 business days

·        Canada: 7–14 business days (no international shipments at this time)

·        International: 10–20 business days (no international shipments at this time)
Please note: Delivery times may vary depending on your location and the supplier’s fulfillment center.

Shipping Carriers

We partner with trusted carriers such as USPS, UPS, FedEx, DHL, and others depending on the supplier’s location and shipping method.

Tracking Information

·        Once your order is shipped, you’ll receive a tracking number via email.

·        Tracking updates may take 24–48 hours to appear.

Multiple Shipments

·        Items in your order may arrive in separate packages due to sourcing from different suppliers.

·        You will receive tracking information for each shipment.

Customs & Duties

·        International orders may be subject to customs fees, import duties, and taxes.

·        These charges are the responsibility of the customer and are not included in our shipping fees.

Delays

·        While we strive to meet estimated delivery times, delays may occur due to high demand, supplier issues, or customs processing (see shipment and handling below for more details).

 

Shipment and Handling:

Indigo and Palm reserves the right to apply a small handling fee with any order to pay for additional packaging supplies required to get your order delivered safely. We can't compete with Amazon type shipping capabilities; we currently offer the use the US Postal Services (USPS) and UPS for shipment purposes.  It is our desire to give the customer the choice for the most efficient and cost effective way to ship your products. Indigo and Palm processes order in the order received and ships as soon as possible. 

The shipment method is determined by size, shape and weight of the products selected per order.  Any mailing insurance is added by the customer at check out and added to the cost of shipment.  Once products are shipped, via USPS or UPS or other services selected by the customer, Indigo and Palm's responsibility for package delivery will conclude (we can't file a claim if it shows delivered or lost...this does mean we as a small business we wouldn't care, but have no capability to resolve this situation financially).  

It is the customer's responsibility to provide the proper address, chose a secure location for delivery and use any available tracking system.  If a concern occurs, due to amount of purchase, please contact us before shipment and we may be able to have an alternate form of shipment (additional fees may apply).

All orders are processed in the order they are received. We work diligently to prepare and ship each package as quickly as possible while maintaining the quality and care of our handcrafted products. Please allow standard processing times prior to shipment, as many items are produced in small batches.

Certain products — including creams, balms, butters, and wax-based goods — have naturally low melting points. When temperatures are elevated, we take precautionary measures such as protective packing and insulation to help prevent heat damage during transit. However, once a package leaves our facility, shipping conditions are beyond our control. We cannot guarantee that meltable products will not soften or melt in transit and are not responsible for heat-related changes that may occur during shipping. Products that are sensitive to heat will be identified to customers prior to shipment whenever possible. For customers in warmer climates, expedited shipping or thermal packaging upgrades may be recommended at checkout at an additional shipment cost.

Thank you for supporting a small business and understanding the shipment limitations.