Handling and Shipment Policy

Absolutely NO RETURNS once personal used products have been shipped, even if the package is unopened, because it would be outside Indigo and Palm's direct supervision.  Orders cannot be cancelled once they have been shipped. We reserve the right to cancel any orders that have not been shipped.

Product refunds will be handled on a case by case basis.  Since each customer's senses may be different, no refunds will be based on the scent of a personal use product (Note: Unscented personal use products will not have fragrance added, but will still have a slight natural smell due to ingredients used and lightly scented personal use products may fade their scent over time if not used when purchased).

Indigo and Palm reserves the right to apply a small handling fee with any order to pay for additional packaging supplies required to get your order delivered safely. We can't compete with Amazon type shipping capabilities; we currently offer the use the US Postal Services (USPS) and UPS for shipment purposes.  It is our desire to give the customer the choice for the most efficient and cost effective way to ship your products. 

The shipment method is determined by size, shape and weight of the products selected per order.  Any mailing insurance is added by the customer at check out and added to the cost of shipment.  Once products are shipped, via USPS or UPS or other services selected by the customer, Indigo and Palm's responsibility for package delivery will conclude (we can't file a claim if it shows delivered...this does mean we as a small business we wouldn't care, but have no capability to resolve this situation financially).  

It is the customer's responsibility to provide the proper address, chose a secure location for delivery and use any available tracking system.  If a concern occurs, due to amount of purchase, please contact us before shipment and we may be able to have an alternate form of shipment (additional fees may apply).

Thank you for supporting a small business and understanding the shipment limitations.